Pro Data Doctor offers one of the best Live Chat Software that provides online interaction between the visitors and customer support executive of your website to resolve queries and enhance customer interaction. Highly optimized web chat software enables user to provide pro-active chat invitation for addressing client queries and assisting them in quick and convenient manner.
Live customer chat software is extensive application programs that offers 24*7 online assistance to website visitors and encourage higher level of confidence in customers for increasing products sales volume. Online multi chat application provides real time support to website visitors that help to promote online businesses including stock market, insurance, auto sales and web hosting etc. Easy to access Web based application program easily integrates with your existing website and endows with unmatched features at an unbeatable price.
Address Multiple Visitors Simultaneously - Website support agents can easily and instantly interact with multiple website visitors or customers to address their queries at the same time. |
Benefit – Comparatively reduce staff cost by handling multiple visitor simultaneously |
Operator to Operator Chat - Operator can chat with other operator to handle complex queries during ongoing chat sessions. |
Benefit – Helps to provide most relevant information for customer satisfaction. |
Transfer Chat - Facilitate to transfer chats to other operator with all the details of previous chat. |
Benefit – This powerful feature allows operators to transfer chat to specialist support executive in case of some specific or complex customer queries. |
Sound and Visual Alert Notification - Visual and sound alerts notify you whenever customer initiates chat or send a chat message. |
Benefit – Helps operators to respond the customers with minimum delay. |
Offline Message Support - Software enables visitors to send offline messages even if customer support executive is not available or out of service at that time. |
Benefit – Beneficial for visitors to leave offline messages even if operator is not online. |
E-Mail Chat Transcripts - Facilitate operators to send chat transcripts on specified e-mail address. |
Benefit – Visitor can go through the chat details for future assistance. |
Preview Visitors Typing Text - Allows support executives to view what the visitor types before they send the message. |
Benefit – Helps operator to answer the customer queries in best possible way. |
Block IP Address - Operator can block selected visitors IP address to avoid interruptions from mischievous customers. |
Benefit - Allow you to stop visitors who are interrupting or wasting time of operators. |
Backup and Restore Chat Details - Automatically records chat session transcripts with complete chat history details. |
Benefit – This feature facilitates support executive to later review the chat details. |
Canned (Ready to Send) Messages - Facilitate operators to send saved messages in just single click without repeatedly typing it. |
Benefit – Enhance operator efficiency by sending pre-typed messages in single click. |
Push URL’s - Support agents can easily push web links or url’s during chat session to assist users in quick manner. |
Benefit – Allows operators to send web pages displaying useful information regarding products with additional details about your offers. |
View Visitors Details - Provide complete details of website visitors including Company name, customer name, current page and other similar information. |
Benefit – Easily get detailed information about your website visitors. |
